IndiGo introduces AI chatbot with GPT-4 technology for queries

IndiGo launches AI chatbot, 6Eskai, powered by GPT-4 technology, to address travellers' queries in 10 languages and offer a platform for booking tickets. Developed in-house with Microsoft, it reduces customer service agent workload by 75%. 6Eskai has 1.7 trillion parameters and mimics human behavior, responds to emotions, and adds humor. It performs various tasks including booking tickets, applying discounts, web check-ins, seat selection, answering FAQs, and connecting customers with an agent. The chatbot understands written, typed, and verbal instructions.

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